Questions and answers

Fragen und Antworten Bantmann Trade & Consulting UG

Here you will find a compilation of the most important questions and answers on various topics related to our products and services. If you can’t find your way around, please contact us via our WhatsApp hotline: +49 177 324 10 44.

You can reach us through our services website: mintang-corporate.com

How can we help you?

Popular Questions

General questions

Why buy health insurance abroad?

Why buy health insurance abroad?

Protection from unnecessary costs and security in case of illness With an international health insurance, you protect yourself from sometimes high costs for medication and medical treatment abroad. Statutory insurances usually cover basic services within Europe. For long-distance travel to America, Africa, Australia or Asia, you must always bear the treatment costs yourself.
What to do in case of illness abroad?

What to do in case of illness abroad?

Contact 24 hour emergency service
Our 24-hour emergency call service will help you around the clock at +49 40 5555-7877. The team of experts will give you tips on how to behave, put you in touch with doctors and hospitals, or organize repatriation if necessary. The emergency service is staffed in several languages.  
Is there a closing date for the international health insurance?
Is there a closing date for the international health insurance?
Complete at any time before departure
You can take out the international health insurance at any time before the start of your trip. Insurance coverage begins at the earliest as soon as you pay the premium and ends automatically on the agreed expiration date. Our annual international health insurance is automatically renewed for another year if you do not cancel the contract at least one month before expiry.
Is there insurance coverage for the outward and return journey?
Is there insurance coverage for the outward and return journey?
Protection begins or ends when the border is crossed
Your travel insurance takes effect as soon as you leave your country of residence. The end of the insurance coverage is stated in the insurance policy and expires at the latest upon entry into the country of your residence. This applies to all outbound and return trips that do not exceed 2 days.
Can deductible costs arise?
Can deductible costs arise?
No hidden costs
With the international health insurance you are 100% protected - there is no deductible.
When does the tariff for group insurance apply?
When does the tariff for group insurance apply?
Favorable conditions for closed travel groups
When taking out a one-time international health insurance policy, groups benefit from particularly favorable conditions. A closed travel group consists of at least 10 people (for rail travel at least 6 people). The group has a common travel date, destination and trip booked together. Examples of closed travel groups are clubs, associations or school classes.
When does the health insurance abroad end?
When does the health insurance abroad end?
Automatically expire or extend
The international health insurance for a trip ends automatically on your agreed expiry date. Annual travel insurance policies are automatically renewed for a further year at a time without any action on your part, unless you cancel them up to one month before expiry. If your trip lasts longer than planned through no fault of your own, your insurance coverage under the international health insurance will continue until the end of your trip. If necessary, insurance premiums will be charged for this. For the delay, we require proof for both the one-trip international health insurance and the annual international health insurance.
Sick abroad – What should I do?
Sick abroad - What should I do?
Contact our emergency service team
If you have fallen ill during your vacation abroad and have opted for HanseMerkur travel insurance, you are in good hands: Our emergency service team is there for you around the clock, 7 days a week.
What insurance do I need for USA or Canada travel?
What insurance do I need for USA or Canada travel?
Select the countries USA and Canada in the booking process

For travel to the USA or Canada, the following applies: You must include these countries as a destination in our booking section for international health insurance for a trip. This covers the costs of medical treatment or inpatient stays in both countries. If your trip is not to North America, exclude the USA and Canada.

If you decide to take out annual international health insurance, it is valid worldwide. The annual insurance always includes coverage for stays in the USA and Canada.

Question about the Passport Guinea

Questions about Nigeria passport

Questions about passport Gabon

Questions about the account

I have lost my password. What can I do?
I have lost my password. What can I do? It's very simple. Go to "My account" and click on "Log in" and then on "Forgot password". You will need to enter the email address you used to open the account and then click "Recover password". You will receive a link to enter a new password.
Can you register anywhere in the world?
Can you register anywhere in the world? To prevent hackers from getting in, you can register at the time of purchase. Once you have completed the order and agree to open an account in our online store, you can log in as a customer with your password and email address at any time, anywhere in the world.

Questions about the passport Cameroon

Questions before buying

How do I order car parts at bantmann.de?
Ordering car parts is done directly through our online store bantmann.de by selecting the part you are looking for. Then go to the shopping cart, fill out the purchase form and finally make the payment. Whether you live in Germany, Europe, Africa, Asia or Australia, you can order your car parts 7 days a week. Over 100,000 car parts, original and automotive spare parts to choose from. Ordering car parts is done directly through our online store bantmann.de by selecting the part you are looking for. Then go to the shopping cart, fill out the purchase form and finally make the payment. Whether you live in Germany, Europe, Africa, Asia or Australia, you can order your car parts 7 days a week.
How do I receive my order in Cameroon?
How do I receive my order in Cameroon? If your delivery destination is Cameroon, then you can safely receive your order in Yaoundé or Douala at no additional cost. You can choose between air freight (Air Cargo Express) with a delivery time of 3-7 working days or sea freight (Groupage de colis) with a delivery time of 4-6 weeks.

General questions

Why buy health insurance abroad?

Why buy health insurance abroad?

Protection from unnecessary costs and security in case of illness With an international health insurance, you protect yourself from sometimes high costs for medication and medical treatment abroad. Statutory insurances usually cover basic services within Europe. For long-distance travel to America, Africa, Australia or Asia, you must always bear the treatment costs yourself.
What to do in case of illness abroad?

What to do in case of illness abroad?

Contact 24 hour emergency service
Our 24-hour emergency call service will help you around the clock at +49 40 5555-7877. The team of experts will give you tips on how to behave, put you in touch with doctors and hospitals, or organize repatriation if necessary. The emergency service is staffed in several languages.  
Is there a closing date for the international health insurance?
Is there a closing date for the international health insurance?
Complete at any time before departure
You can take out the international health insurance at any time before the start of your trip. Insurance coverage begins at the earliest as soon as you pay the premium and ends automatically on the agreed expiration date. Our annual international health insurance is automatically renewed for another year if you do not cancel the contract at least one month before expiry.
Is there insurance coverage for the outward and return journey?
Is there insurance coverage for the outward and return journey?
Protection begins or ends when the border is crossed
Your travel insurance takes effect as soon as you leave your country of residence. The end of the insurance coverage is stated in the insurance policy and expires at the latest upon entry into the country of your residence. This applies to all outbound and return trips that do not exceed 2 days.
Can deductible costs arise?
Can deductible costs arise?
No hidden costs
With the international health insurance you are 100% protected - there is no deductible.
When does the tariff for group insurance apply?
When does the tariff for group insurance apply?
Favorable conditions for closed travel groups
When taking out a one-time international health insurance policy, groups benefit from particularly favorable conditions. A closed travel group consists of at least 10 people (for rail travel at least 6 people). The group has a common travel date, destination and trip booked together. Examples of closed travel groups are clubs, associations or school classes.
When does the health insurance abroad end?
When does the health insurance abroad end?
Automatically expire or extend
The international health insurance for a trip ends automatically on your agreed expiry date. Annual travel insurance policies are automatically renewed for a further year at a time without any action on your part, unless you cancel them up to one month before expiry. If your trip lasts longer than planned through no fault of your own, your insurance coverage under the international health insurance will continue until the end of your trip. If necessary, insurance premiums will be charged for this. For the delay, we require proof for both the one-trip international health insurance and the annual international health insurance.
Sick abroad – What should I do?
Sick abroad - What should I do?
Contact our emergency service team
If you have fallen ill during your vacation abroad and have opted for HanseMerkur travel insurance, you are in good hands: Our emergency service team is there for you around the clock, 7 days a week.
What insurance do I need for USA or Canada travel?
What insurance do I need for USA or Canada travel?
Select the countries USA and Canada in the booking process

For travel to the USA or Canada, the following applies: You must include these countries as a destination in our booking section for international health insurance for a trip. This covers the costs of medical treatment or inpatient stays in both countries. If your trip is not to North America, exclude the USA and Canada.

If you decide to take out annual international health insurance, it is valid worldwide. The annual insurance always includes coverage for stays in the USA and Canada.

Question about the Passport Guinea

Questions about Nigeria passport

Questions about passport Gabon

Questions about the account

I have lost my password. What can I do?
I have lost my password. What can I do? It's very simple. Go to "My account" and click on "Log in" and then on "Forgot password". You will need to enter the email address you used to open the account and then click "Recover password". You will receive a link to enter a new password.
Can you register anywhere in the world?
Can you register anywhere in the world? To prevent hackers from getting in, you can register at the time of purchase. Once you have completed the order and agree to open an account in our online store, you can log in as a customer with your password and email address at any time, anywhere in the world.

Questions about the passport Cameroon

Questions before buying

How do I order car parts at bantmann.de?
Ordering car parts is done directly through our online store bantmann.de by selecting the part you are looking for. Then go to the shopping cart, fill out the purchase form and finally make the payment. Whether you live in Germany, Europe, Africa, Asia or Australia, you can order your car parts 7 days a week. Over 100,000 car parts, original and automotive spare parts to choose from. Ordering car parts is done directly through our online store bantmann.de by selecting the part you are looking for. Then go to the shopping cart, fill out the purchase form and finally make the payment. Whether you live in Germany, Europe, Africa, Asia or Australia, you can order your car parts 7 days a week.
How do I receive my order in Cameroon?
How do I receive my order in Cameroon? If your delivery destination is Cameroon, then you can safely receive your order in Yaoundé or Douala at no additional cost. You can choose between air freight (Air Cargo Express) with a delivery time of 3-7 working days or sea freight (Groupage de colis) with a delivery time of 4-6 weeks.

General questions

Why buy health insurance abroad?

Why buy health insurance abroad?

Protection from unnecessary costs and security in case of illness With an international health insurance, you protect yourself from sometimes high costs for medication and medical treatment abroad. Statutory insurances usually cover basic services within Europe. For long-distance travel to America, Africa, Australia or Asia, you must always bear the treatment costs yourself.
What to do in case of illness abroad?

What to do in case of illness abroad?

Contact 24 hour emergency service
Our 24-hour emergency call service will help you around the clock at +49 40 5555-7877. The team of experts will give you tips on how to behave, put you in touch with doctors and hospitals, or organize repatriation if necessary. The emergency service is staffed in several languages.  
Is there a closing date for the international health insurance?
Is there a closing date for the international health insurance?
Complete at any time before departure
You can take out the international health insurance at any time before the start of your trip. Insurance coverage begins at the earliest as soon as you pay the premium and ends automatically on the agreed expiration date. Our annual international health insurance is automatically renewed for another year if you do not cancel the contract at least one month before expiry.
Is there insurance coverage for the outward and return journey?
Is there insurance coverage for the outward and return journey?
Protection begins or ends when the border is crossed
Your travel insurance takes effect as soon as you leave your country of residence. The end of the insurance coverage is stated in the insurance policy and expires at the latest upon entry into the country of your residence. This applies to all outbound and return trips that do not exceed 2 days.
Can deductible costs arise?
Can deductible costs arise?
No hidden costs
With the international health insurance you are 100% protected - there is no deductible.
When does the tariff for group insurance apply?
When does the tariff for group insurance apply?
Favorable conditions for closed travel groups
When taking out a one-time international health insurance policy, groups benefit from particularly favorable conditions. A closed travel group consists of at least 10 people (for rail travel at least 6 people). The group has a common travel date, destination and trip booked together. Examples of closed travel groups are clubs, associations or school classes.
When does the health insurance abroad end?
When does the health insurance abroad end?
Automatically expire or extend
The international health insurance for a trip ends automatically on your agreed expiry date. Annual travel insurance policies are automatically renewed for a further year at a time without any action on your part, unless you cancel them up to one month before expiry. If your trip lasts longer than planned through no fault of your own, your insurance coverage under the international health insurance will continue until the end of your trip. If necessary, insurance premiums will be charged for this. For the delay, we require proof for both the one-trip international health insurance and the annual international health insurance.
Sick abroad – What should I do?
Sick abroad - What should I do?
Contact our emergency service team
If you have fallen ill during your vacation abroad and have opted for HanseMerkur travel insurance, you are in good hands: Our emergency service team is there for you around the clock, 7 days a week.
What insurance do I need for USA or Canada travel?
What insurance do I need for USA or Canada travel?
Select the countries USA and Canada in the booking process

For travel to the USA or Canada, the following applies: You must include these countries as a destination in our booking section for international health insurance for a trip. This covers the costs of medical treatment or inpatient stays in both countries. If your trip is not to North America, exclude the USA and Canada.

If you decide to take out annual international health insurance, it is valid worldwide. The annual insurance always includes coverage for stays in the USA and Canada.

Question about the Passport Guinea

Questions about Nigeria passport

Questions about passport Gabon

Questions about the account

I have lost my password. What can I do?
I have lost my password. What can I do? It's very simple. Go to "My account" and click on "Log in" and then on "Forgot password". You will need to enter the email address you used to open the account and then click "Recover password". You will receive a link to enter a new password.
Can you register anywhere in the world?
Can you register anywhere in the world? To prevent hackers from getting in, you can register at the time of purchase. Once you have completed the order and agree to open an account in our online store, you can log in as a customer with your password and email address at any time, anywhere in the world.

Questions about the passport Cameroon

Questions before buying

How do I order car parts at bantmann.de?
Ordering car parts is done directly through our online store bantmann.de by selecting the part you are looking for. Then go to the shopping cart, fill out the purchase form and finally make the payment. Whether you live in Germany, Europe, Africa, Asia or Australia, you can order your car parts 7 days a week. Over 100,000 car parts, original and automotive spare parts to choose from. Ordering car parts is done directly through our online store bantmann.de by selecting the part you are looking for. Then go to the shopping cart, fill out the purchase form and finally make the payment. Whether you live in Germany, Europe, Africa, Asia or Australia, you can order your car parts 7 days a week.
How do I receive my order in Cameroon?
How do I receive my order in Cameroon? If your delivery destination is Cameroon, then you can safely receive your order in Yaoundé or Douala at no additional cost. You can choose between air freight (Air Cargo Express) with a delivery time of 3-7 working days or sea freight (Groupage de colis) with a delivery time of 4-6 weeks.
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